Last updated: 4/23/2024

Here, we outline our commitment to delivering exceptional service, our approach to project monitoring and billing, and our procedures for resolving any concerns you might have. Our aim is to ensure transparency and understanding at every step of our partnership.

Done-For-You (DFY) Setup

Ascent Digital Media LLC provides a comprehensive DFY setup for our standard clients, designed to integrate seamlessly with your existing workflows and enhance your business with AI-driven capabilities.

Setup Duration: The initial setup typically takes between 2-4 hours, depending on the complexity of your requirements. Monitoring and Transparency: Throughout the DFY setup and ongoing IT work, we utilize app monitoring and screenshots to ensure every minute billed is accounted for.

Billing and Payment Terms

Our billing model is designed to be straightforward and fair, reflecting the value and quality of the services provided.

Monthly Software Subscription: The monthly fees covers software licensing, IT support to ensure your system runs smoothly. This fee is non-refundable to ensure continuous support and system optimization. No refunds Policy: Given the live tracking and transparent reporting of our work, all fees for DFY setup and ongoing services are non-refundable.

Dispute Resolution

We strive for 100% client satisfaction and understand the importance of resolving any billing concerns promptly and fairly.

Challenge Window: Challenges to billed work must be submitted within 7 days of the billing date. We encourage our clients to review the live tracking reports available to them. Evidence-Based Review: If a dispute arises, we will review the app activity and screenshots related to the billed hours. Valid disputes will result in hours being credited back to your account. Goodwill Credit: In the case of a successful dispute, we will credit the disputed hours back to your account along with a 20% time bonus as compensation for any delay this may have caused in your project timeline.

Our Commitment to You

Ascent Digital Media LLC is dedicated to empowering your business with AI-driven solutions that transform the way you work. Our fulfillment terms are crafted to foster a transparent, fair, and productive partnership. If you have any questions about these terms or wish to discuss your project's specific needs, please don't hesitate to contact us.